Do You Have Questions?
We've Got Answers!

It happens.

Questions arise and you want answers. We've got 'em for you!

We've done our best answer as many of the most common questions and as straightforward as possible.

We've separated our most commonly asked questions into 4 categories:
• Communicating with us
• Our Process
• Memberships and Retainers
• Site Maintenance

Communicating with Us

Can I contact you after hours?

You are always welcome to reach out to us. If you call or email after normal working hours you are welcome to leave a voice mail or send us an email and we will get back to you during the next business day.

If you have an urgent request, or a task that needs to be completed after normal working hours, it will be subject to rush/overtime fees that are listed on your contract, which is between 1.5-2x our normally hourly rate. We can not guaranty after hours availability and not all requests to work after hours will be granted (ie: holidays, personal commitments, etc). All after hour requests will be handled on a case-by-case basis.

Can we meet in person?

Great question! We are based in Chicago and the majority of our clients are located outside the area. Therefore, most meetings take place by telephone, Skype chat, or if requested, video chat.

The Internet and technology communications are ever-evolving. Virtual and telecommuting trends have enabled us all to work with people around the world. Video calls enable us to have a virtual in-person meeting without actually having to be in the same room, saving everyone significant time (travel or otherwise).

Meeting requests that are outside the immediate downtown Chicago area will incur additional hourly fees plus travel expenses, and will be discussed on an individual basis.

How should I contact you?

The best way to reach us is to send us a message using our contact form. We do our best to respond to emails as quickly as possible and answer our phone on almost every occasion (unless we are on another call, in a meeting, or of course it is after normal working hours).

I am not sure what I want. Can I just pick your brain?

We’re happy to schedule a brief initial consultation call, but dispensing creative or technical direction will fall under one of the following:

If you’re at the beginning of your project, or even if you’re just wondering about a whole lot of things and don’t know what to do, you would benefit from a Design Package. This allows us to advise you based on years of expertise, guide you and be available to design elements after carefully evaluating everything your brand needs.

Alternatively, If you need to improve an existing website that functioning well & want to know how to improve it, you can sign up for our Website Audit & Review service. This allows you to have your current website assessed for efficiency, layout, design, and code structure.

Our Process

Can I add features after the estimate is approved?

It’s possible, but the features should fit with the overall goal of what you’re trying to accomplish with your website. Any features or additional design elements you would like to add to your project that are not part of the approved project estimate will be discussed first to see how they will affect the overall project scope. It is likely the additional features and design elements will increase the overall cost of the project, so a new estimate will need to be submitted prior to any additional work being done. It is always best to be as thorough as possible in the initial consultation phase of the project to be sure all the elements you want will be included in your project estimate so you will receive the most accurate upfront cost. We want to be clear in our communication so there aren’t any surprises.

Can I change something after I approve it?

I’ve approved the design and layout of my website and you have already started to code it, but I changed my mind and I want to change something? Now what?

We get it. Things can change over the course of a project and we do our best to accommodate changes. It is always best to be absolutely sure that you are happy with the design before you approve it. Once we start the development of your website, we create the code from scratch based on the approved layout. All of the elements will be placed exactly as you see them in your approved design.

Making changes to the layout impacts the code that has already been written, which results in additional development time that has not been included in the budget. Prior to making any revisions, we will submit a new estimate for your approval.

Can I use images I found on Google?

Why did you choke on your own spit when I mentioned I found images on Google that I want to use?

Copyright infringement is a serious issue in this industry. We want to make sure that we’re doing things by the book and that includes buying the licenses to images you want to use, rather than stealing them off another website. It’s important that documentation is kept proving that you have the right to use the image – you never know who might contact you to make sure you’re legal on this.

There have been several instances that we know of when colleagues of ours were provided images by their clients that they didn’t have permission to use on a website. Subsequently, they were presented with cease and desist letters demanding that an image be removed, as well as demands for fines in excess of several thousands of dollars in damages simply for using an image they didn’t have proper permission to use.

The best way to prevent this issue is to purchase an image from a reputable stock photo site, take the photo yourself, or hire a professional photographer to provide photos for your project.

Can you design the site and someone else will code it?

We are always available to design for you, whether you want us to code the site or have someone else code it for you. But we are always more confident in the project when we design and develop a site for you. When we design a site for you, the design you approve is exactly what we deliver. In our experience, surprises can arise when the designer and coder aren’t on the same page.

Can you provide a schedule with specific dates?

As much as we would love to provide a schedule with actual dates, the creative process is an art, not an exact science. Sometimes a design idea will surface immediately and other times it takes a little longer. The beginning of a creative project is usually the longest section, for that reason. We like to take our time to ensure we aren’t rushing so we can provide the best concepts as options to our clients.

The development phase is a bit speedier, but some websites are more complex than others and debugging may take longer. It might take us a few days longer to work out the kinks but we assure you, we work tirelessly to get things working perfectly for you and don’t rest until they do. If it took longer to receive content or approvals, we tend to be held to the original “due date” we provided which gives us even less time to do the work. As described above, this is not optimal.

Having said this, that doesn’t mean we do not commit to a schedule. For each phase of your project, we will discuss delivery dates so we can stay on track.

How do I send you all my project content?

We are happy to set up a shared Dropbox folder for you to send all of your files at one time. We are not able to accept images sent attached to individual emails. Alternatively, you are welcome to put all of your images onto a flash drive or a disc and send them to us.

File Types

  • Text/Content:
    All text-based content must be sent at one time in an editable electronic format such as Word, Text Edit, Excel, or Notepad. (Any text that is sent that needs to be retyped will incur additional hourly charges.)
  • Photographic Images for Print Projects:
    All images used in print projects must be provided in their original high-resolution format or they will not print properly. High-resolution images are at least 300dpi and will vary depending on the final size they will be when placed in the print document. This can be discussed at the time we evaluate your project.
  • Photographic Images for Websites:
    Although images used on your website will ultimately be optimized down to 72dpi (also known as screen resolution or low-res images), all images are best to be sent in the following high-resolution formats: .jpg, .psd, .ai, .eps, .png, tiff.
    –> Photos pasted into Word, PDF, PowerPoint or Word, can not be used. Any stock images that need to be researched and/or purchased will incur additional hourly charges, upon client approval.
  • Illustrations:
    Vector images are those usually listed with .ai, .eps or .svg extensions. Resolution is not usually an issue with vector images but that all depends on the actual image and who prepared them. Once the image is received by JRD, it will be evaluated and if there are any issues with the file, we will contact you.
  • Logo Files:
    Since your logo might be used on a background that is not white, logo files must be sent as vector format (i.e.: .ai, .eps or .svg). Logos that are sent as .jpg or .psd may not be able to be used. If logos need to be recreated due to non-transparent background, additional hourly charges will be incurred.
How long will it take to create my website?

The typical time frame for standard website development is 8-12 weeks. That may seem short or long, depending on the client. Everything depends on the type of website you need, how much content will be included on the final website, whether or not all the content is prepared and ready before the project begins, and timeliness of feedback and approvals. If you would like to get an idea of what the website project process looks like, you can take a look here.

How much does a website cost?

These are probably the two most common questions I get:

“How much will it cost for a website?” and “What do you charge per hour?”

That’s an excellent question! But also a difficult one to answer on the spot. It’s similar to asking, “How much does a house cost?” If two different people are looking for a house but they are both looking for different size houses, in different neighborhoods, one with a basement and a 2nd story, one with neither, then the costs will likely be different, right? The same idea goes for websites. Every website we create costs a different amount based on our individual clients needs. Let’s talk and see what we can do for you!

All of our projects are quoted on a project-by-project basis. If you wish to hire us on an hourly basis for an ongoing project(s) that may involve an unknown time-frame, please take a look at our Design on Demand Services so we schedule a consultation and get you signed up for the best package.

I need new hosting but don’t own my domain. Now What?

For starters, we can definitely help move your hosting to a new provider, but we will need your domain login credentials. This can get complicated if your current site is being hosted by someone who won’t give you the login information.

This is a tricky situation and one that is not entirely uncommon. Since there is really no rock solid solution or answer to this, we prefer to discuss this on a case-by-case basis to help you resolve the issue. Typically, there is a solution that involves getting in touch with the domain registrar directly to handle releasing ownership. We can always try to help you. Please read our blog post that discusses our recent experience with this.

In the meantime, we would love to talk to you more, so feel free to contact us so we can arrange a consultation.

What is the ON HOLD and ABANDONED PROJECT status?

We do not look forward to dealing with these and they aren’t things we want to enforce, but they are necessary. This policy keeps everyone in check. Not just you the client, but us. We work hard to get our work done on time and get revisions turned around as quickly as possible. When we send artwork or working development sites out for review and approval and do not receive a response with revisions, approvals or otherwise for an extended period of time, it significantly affects our entire production schedule. Since we have several clients, some of which are waiting until we complete your project to start theirs, a one, two or even three delay causes delays for our other projects. When that happens, we face losing those clients or having to do rush work which will incur additional costs to you. We don’t like doing that.

In order keep our schedule on track, we added these new clauses in our contract. We believe it is fair for everyone. In the event there is advanced notice that a project will need to be delayed or in the event of an emergency, concessions will be made. We try to make every effort to accommodate all our clients as best we can so that work will be completed as efficiently as possible.

What is your revisions process?

Included revisions are calculated based on 10% of total hours estimated for the project. For example: If your project is estimated to take 50 hours to complete, then your total amount of revisions for he entire project will be five hours. Any revisions beyond five hours will be billed on an hourly basis (minimum 1 hour), in 30-minute increments. Once the total number of included revisions has been reached, we will submit a new estimate based on any additional requested revisions. Easy, right?

Revisions are done in two parts:

  • Design revisions begin after the initial concept has been presented and the clock starts ticking with each edit that is made to the layout(s). Once the graphic design layouts are finalized and approved, the remaining revisions time that is leftover will be used for any edits you want to make to the actual site content after everything has been populated into the site.
  • Content revisions include editing page titles and text on website pages, changing images, and other similar edits. Any significant edits that require extensive photo-retouching, complete rearranging of menu structure, or edits that involve editing code, will require a separate estimate as these fall under the “additional features not included in the original project scope” and “edits that require us to revise existing code after the design layout has been approved”.

Once the five hours of revisions (per the above example) have been used, we will alert you and give you an estimate of what the remaining revisions will cost to complete. The given example is a good model on which to base your site content planning in advance to minimize the number revisions as much as possible so you can maximize the use of your revisions during the design process. This will help prevent incurring additional costs.

Why aren’t photographs part of my estimate?

This is a great question! After all, imagery would be considered part of a design, right? Yes and no. Photography is a very special art form and whether you hire a photographer to do a photo shoot for you or you prefer to have stock photos used in your project, they both require significant time to curate.

Just like a photographer requires a lot of time to set up an entire scene, style the stage and models, adjust the lighting and take the photos, searching for just the right photos can take the same amount of time. If you’ve ever had to search for your own stock photos, you can attest to this: It’s incredibly time consuming. So, there is really no way to know how much time to estimate or include in your estimate for this, especially if we don’t know that we will have to search for the photos in the first place (or how many photos we will have to find).

Also, not all stock photos are the same and they are priced differently depending on the stock house that provides them. One photo could be as little as $10 another as much as $200. Sometimes more. Since there is no way of knowing before a project starts which photo will be used in a layout (especially since the design hasn’t been created yet) it is virtually impossible to estimate the cost of the actual photos, how many will be used, or how long it will take to find them. Thus, the cost for photography sourcing and purchasing is an additional cost that will be invoiced later, upon client approval.

Why do you need a deposit?

The exciting part of your project  is that you’re investing in your company and we’ll use the creative process to give you what you need and take things to the next level. Like with any investment of this importance, a deposit is often required. Since your site may take 2 weeks or more before it is “live”, the deposit ensures that our initial time is covered.

That time includes initial consultations/meetings, planning your site’s architecture and designs. Depending on the size and complexity of your site, you may be required to make an installment payment mid-way through the project, with the balance due upon completion of the project prior to uploading and launching the final site. It keeps us both motivated to stay on track and keep things moving forward as smoothly as possible.

Why do you need my content before starting?

Great question! One of the reasons we need all your content upfront is that it helps us to know exactly what is involved. If we know how much content there is, we have a much better idea how to design around it. If we don’t have the content and we create a design for an entire website using nothing but filler text, what tends to happen is that at the time we are finally populating your content towards the end of the project, we are faced with all kinds of challenges because things don’t fit the way we expected. This causes project and site launch delays, unexpected layout changes and additional costs.

Historically, when we have not received content upfront, websites have been delayed up to six months. This is a problem for the client, our other clients that are waiting to have their work started, and us since our work schedule will be significantly affected. Bottom line, get that content sent over and everyone sleeps better at night.

Memberships and Retainers

How does billing work?

Depending on the Membership package you choose, your card will be billed (example):
– Every 3 months
– Every 6 months or
– Annually.
Your Membership will continue to renew and your credit card will be charged each period unless/until you submit a cancellation request.

How does your logo review work?

With any of our membership plans, you will receive an annual review of your existing logo. This means we will take a look at the existing logo, offer suggestions and make edits as necessary. Even if the tweaks are minor, we will be sure to provide you with any missing files so you can use the logo across various social channels or update file formats so it can be used in print.

NOTE: This applies to existing logos. Brand new logo designs or a complete rebrand of your company will require further conversation and likely additional fees.

I’m ready but have more questions. Now what?

If you have any other pre-signup questions, send us a message and we’ll get back to you within 24-48 hours. Keep in mind: this is a limited time offer with limited available memberships. Don’t wait too long or you might miss out on this incredible offer to save almost 50%!

Tell me more about the social media graphics

Each month, you can have us create up to 4 custom designed images for your social media timelines. These are perfect for creating more engagement with your audience since using images in your social media posts have proven to increase user engagement. Your social media images will be cohesive with your brand and totally unique to you.

What are Your Terms of Service?

Last updated: May 1, 2017

The following are terms of service conditions for special offers and membership plans.

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before signing up for any membership or special (the “Service”) operated by Jessica Rosengard Designs, LLC (“us”, “we”, or “our”).

Your access to and participation in our VIP Membership Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Membership Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Authorization

The above-named client is engaging Jessica Rosengard Designs, LLC, located at 1 East Delaware Place, Chicago, IL 60611, as an independent contractor for the specific project of designing and developing a website and other creative deliverables.

Client authorizes JRD to access the client’s domain and web host on it’s behalf for the duration of the project as well as the Terms & Conditions of this agreement, including server control panel login & FTP login access*.

*Access is required PRIOR to starting the project in order verify successful website login, proper server configuration, and to complete all tasks related to social media channel updates or website audit, edits and maintenance.

Availability, Errors and Inaccuracies

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Jessica Rosengard Designs, LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Jessica Rosengard Designs, LLC.

Copyrights and Trademarks

The Client represents to JRD and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to JRD for inclusion in the website, are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend JRD from any claim or suit arising from the use of such elements furnished by the Client.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Jessica Rosengard Designs, LLC.

Jessica Rosengard Designs, LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Jessica Rosengard Designs, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless Jessica Rosengard Designs, LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your own use and access of the Service, or b) a breach of these Terms.

Limitation Of Liability

In no event shall Jessica Rosengard Designs, LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use your website as the result of web-host downtime/outages, or any existing problems which occurred prior to beginning your membership; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS DESCRIBED” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Jessica Rosengard Designs, LLC, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Illinois, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us.

What does the Facebook and Twitter design include?

Once a month, we will work with you and create a new business page cover image and corresponding profile (avatar) for these 2 networks. We will provide you with the final files you can upload to your page(s) yourself, or we can do that for you if you like.*

NOTE: Login credentials or access to manage your social media pages are required in order to update pages on your behalf.

What is a VIP client?

Upon signing up for one of our VIP Memberships, you and your account will receive priority attention. We will automatically reserve time to spend on your account each week (and month) so each task will be handled in a swift and timely manner.

We will create a project in Asana so you can communicate with us directly in order to keep all your membership activity documented and in one convenient place. You will receive responses from us within 24 hours (M-F), and most creative work will be completed within 48-72 hours.

Stock photography research and acquisition to create your monthly social media designs are included, which means “no extra costs” to complete your designs.

Bottom line: As a VIP client, you will automatically move to the top of our list so we can special attention to your needs.

What kind of maintenance do you do?

Every WordPress website requires ongoing plugin & framework updates. These updates are necessary to help keep your site secure, completely up to date and insure your site’s data is safe.

We will monitor your site for these updates every month, complete them and follow up with a full backup to further secure your site’s data.*

* Administrative level login access to your WordPress site is required to fully process these updates.

Site Maintenance

Can you fix my existing site?

You may be surprised to learn that the short answer is usually, “No” and here’s why: When we have to dig into someone else’s code, we never know what we’re going to find. Is it coded well? Or is it coded really poorly? That’s what makes it really tough to provide an accurate estimate of how long a project like that will take. From experience, it very rarely ends up being a quick, inexpensive project.

A note on purchased website templates:

Another thing that is a no-no in our book is to edit a purchased site template. This refers to templates that usually cost around $50 with the expectation that they will be “very easy and fast to get up and running.” Each time we have encountered this, it has cost almost the same as a new custom site as it did to complete the template process. That process usually involves: Fixing the template theme’s bugs that are in the code, contacting the developer for help (if they even respond or perhaps they reside in another country and speak another language and the support may not be as helpful as you hope), possibly creating a child theme to correct issues, populate content, and more.

Bottom line: It just isn’t what we do at Jessica Rosengard Designs. We specialize in custom designs, custom development and custom solutions. You will not find cookie-cutter ideas or results here. We would be happy to help you create a beautiful and unique solution for your business and leave those other inefficient headaches at the door.

Can you train me how to use my website?

While we don’t always recommend this option, yes, we will absolutely help you if this is the direction you wish to take. If you plan to maintain, manage or make regular edits your own site, we can set up training once your site is complete.

We offer custom training sessions which cover the topics specifically related to your custom built site. Every site is different and every user has different needs so there is no flat training cost. However, since WordPress is a very user-friendly platform, we find that training typically runs 1-2 hours. This all depends on the complexity of your new website and what you want to learn. If you have prior knowledge of WordPress, you’ll be one step ahead.

Do you offer website hosting?

We are happy to host your site for you for a monthly fee. If this is something you are interested in, please let us know and we will add this to your project estimate. Since all websites have different requirements, the cost to host them will vary (ie: size of your site, amount of traffic, maintenance, type of site, access, etc).

If you prefer to have your site hosted elsewhere, we can also help get you set up with hosting with one of our preferred hosting providers. Since not all hosts are created equal and we want your site to perform at top levels, we are picky about Web hosts. Let’s talk about your needs:

  • – Do you have an existing site?
  • – Do you need to move your site to a different host?
  • – When does your current hosting account expire?
  • – Do you have the login information for your current hosting account and domain registration?
  • – Will you have a shopping cart and accept payments requiring an SSL?
  • – Do you have very high traffic?

There are several other questions we have and as you can see, many things that affect the type of hosting package you will need. We can get you set up with the right option. Just so you know, there are some hosts that we will not work with based on past experience, as well as an effort to look out for the best interests of our clients. In the event you have a website that is hosted with one of these hosts, we can discuss options to get your site moved to what we feel is a better alternative for you.

I have email and computer issues. Can you help?

Common question: “I’m having trouble with email in Outlook, my iPhone, Android, iPad, Mac, etc. Can you help me fix it? Can you help me set up my email on my computer & devices?”

We are “on the go” creatures and work virtually, and we understand the importance of being connected. Making sure our computers, Internet and email are working properly is very important. Since JRD might assist in securing a Web-hosting account for your site, we can definitely create new email accounts for you (up to 10 unique accounts), we will send you the detailed credentials required to setup your email on your computer and mobile devices (email address, password, and server information).

However, since JRD does not specialize in IT support, we will not able to assist in setting up or troubleshooting any email or computer issues. For assistance, you can contact your Web hosting provider, your Internet service provider, or an alternate IT support services that will be able to help you. If you need help finding a provider, we can help locating one for you.

There are always update available. What should I do?

Maintaining your WordPress is important for security and to limit business risk, so if you have not considered hiring JRD for an ongoing maintenance plan, you should be all over this on a regular basis.

After backing up your website, you can perform the updates your site is requesting. Most of the time, everything will be fine and nothing goes wrong, but sometimes a plugin update will not work as expected and your site can break.

If you aren’t confident in the ways of website maintenance and feel that you have invested far too much money in your website to take on the responsibility of fixing things when they go wrong, then you’ve come to the right place! We have a few monthly maintenance plans we can offer you once your site is completed. Some are as basic as monitoring and updating your site’s functionality and others provide ongoing site edits and blog posts on a monthly basis. Whatever you need, we have a customized plan available. Contact us to learn more.

What does a website audit include?

When performing an audit on your website, we will look at and evaluate several different things, including but not limited to:

  • Up to date, web standard code
  • Security features
  • Plugins used and if they are up to date or the best solution for your site
  • Unneeded plugins and other features
  • Site load time (speed)
  • SEO features being used
  • Broken links (internal and external)
  • Framework updates
  • Mobile responsiveness functionality
  • Elements on the site that may not be working properly (and possibly make suggestions for alternatives)
  • Design
  • User Experience (UX) quality
  • The site’s User Interface (UI)
  • and many other aspects that may be unique to your site

Every website audit will vary slightly since we do not believe in cookie cutter solutions.

Are you ready for a website audit?

Get your Website Audit today!

What kind of websites do you maintain?

Our package includes website edits, updates & minor maintenance for WordPress websites, only. Other frameworks will require further discussion but, even if you don’t have a WordPress website, you can still take advantage of this VIP Membership offer. It’s an incredible value and we can work out something that will offset the edits and maintenance.

Do you have more questions not listed above?

As comprehensive as we tried to be, we know you may still have questions. Please feel free to send us your questions and tell us what you would like to know. We will get back you within 1 business day.