It happens. Occasionally, a content creator will find that their content (ie; text, images, etc.) were posted and claimed as owned by someone else. It stinks and creates a feeling of frustration and sometimes panic.
What you do and how you react when you find that your own content has been posted and ownership has been claimed by another person, is just as important as the fact that it happened at all.
What should I do if I find my content has been potentially stolen?
First things first: always reach out to the individual privately and directly. In most cases, the content was posted by mistake and an innocent error. Handling things in a diplomatic and private way with the potential infringer, is the best and most swift way to resolve any errors.
What not to do
- Do not rush to judgement before knowing what, why or how it happened (there is usually a reasonable explanation)
- Do not immediately rush to make public posts and comments before allowing the individual a chance to correct the potential error
- Do not make disparaging comments publicly (especially if you haven’t given the individual a change to respond)
- Do not forget that reputation is everything and although copyright infringement is never acceptable, there is usually a easy fix without causing more damage
- Do not be a cyber-bully in an attempt to get the result you want; This is never EVER the way to handle business situations.
- Allow the person 24 hours to respond to your inquiry since people are in different time zones and aren’t online 24 hours a day
What to do
- Try to give the benefit of the doubt to the individual in hope of reaching them
- Send a private message to the individual or company
- Ask questions in an attempt to resolve the issue in a timely manner
- Be prepared to show or provide evidence of the infringed content
- Remain calm as the issue will likely get resolved without having to take things further
- Depending on the type of content, remember that the individual is also a content creator and is equally protective of their creations
Things to keep in mind
Remember, every person is imperfect. Yes, even you. It’s a fact. You have definitely made mistakes along the way, and I write that with 100% confidence. We are human. Imagine getting annihilated online before you even had a chance to fix a mistake? It is totally unnecessary behavior and to be candid, it feels like shit.
I make mistakes every day. I do my best to correct them as quickly as possible and I move on. I do my best to be honest and I try to assume other people are equally as honest. That may sound naive but it’s a much less stressful way to approach these types of issues vs. getting myself worked up over something that will probably go away without incident and everyone will forget about it.
When people make mistakes – innocent mistakes – the more diplomatic and professional you handle the situation the better YOU and your business will appear.
If you quickly take every available opportunity to publicly disparage someone, (an individual or a company), this will be more damaging to you and your own [business] reputation than the person who made the error in the first place. ESPECIALLY if the issue is resolved quickly and includes an apology.
No one likes a bully
When people sit behind computer screens it is very well known (and proven) that they’ll much more quickly write things they would never have the guts to say in person. Actually, it is far easier to lash out at someone online from behind your computer screen never looking someone in the eye. I am quite sure that given the opportunity to address a person directly and/or IN PERSON, an entire negative situation would be handled much more calmly and never become negative.
What if the person will not respond or correct the error?
This is a fair question and of course, the first thing people want to know. Before rushing to judgement and reacting negatively or defensively, take a deep breath, pause, follow the “What to do” steps first, and wait.
I know, I know. Waiting is hard, especially if someone might be potentially gaining from posting something they do not own. I get it and I’ve been there too. But at the risk of sounding like a walking cliché, “Patience is a virtue”. When it happened to me and one of my articles was stolen, it was resolved within 2 hours, the content was removed and I received an apology. No harm done. Everyone was happy and I moved on with my life.
The final outcome of a situation like this usually ends well if handled without anger, antagonism or public bullying in an attempt to make someone look bad.
Bullying online in an attempt to get your way or rally followers to gang up on the individual will make you look bad, no matter the outcome. No matter how wrong the infringement may be, negative comments and posts should be avoided at all costs.
Negative behavior is what people will remember, not the individual who will is most likely going to correct the issue, apologize and move on in a calm and professional manner. It doesn’t reflect well on anyone to be reactive.
If you always err on the side of “giving the benefit of the doubt first”, you will no doubt resolve the issue without any negative feelings or reputation damage.
The last resort
If you are simply not able to resolve the issue privately and the individual is either unresponsive or refuses to comply, you have the option to report a post as a infringed content. Pass the burden over to the host or platform on which the content has been posted.
What is your experience?
Have you ever had your content stolen? Have you ever posted something that didn’t belong to you? We’d love to hear about your situations, how you handled it and what the end result was once resolved.